My card was declined, but I still see a charge on my online statement. What's going on?

When you submit your order, our merchant account goes through several steps to complete the transaction. Firstly, it verifies that there are enough funds available to pay for the order. Then, it checks to make sure the billing addresses match. If a card is declined because of an incorrect billing address or some other reason, it's likely that a temporary hold was placed on the funds. This temporary hold (also called an authorization) will be removed from your account, generally within 3-5 business days. Note that some banks can take as long as 30 days to remove this authorization. This has nothing to do with us and the timeframe varies from bank to bank.